Summary of Qualifications

  • Talented and accomplished Senior System Administrator and Devops Engineer.
  • Proven ability to support physical and cloud infrastructures.  
  • Expertise in developing upgrades and automation to improve efficiency.

Education


Temple University

MIS – Management Information Systems

August 1999 – 2005

Community College of Philadelphia

LAN Network Technology

August 2000 – May 2002


Experiences



Tri-State Technology Professionals, Philadelphia, PA                     September 2007 – Present

Systems Administrator and Network Engineer

Achievements

  • Develop tools to help automate workflow and improve productivity within team.  
  • Installed and manage Elasticsearch cluster responsible for all centralized logging for physical and AWS infrastructure.  Responsible for over 100 million log entries daily.
  • Manage all aspects of streaming infrastructure for 2 petabytes of video content.
  • Created and manage Security Onion cluster for monitoring security events on internal and web networks.
  • Create monitoring tools to alert and neutralize threats from different attacks against web networks.
  • Maximize savings on AWS infrastructure as we migrate from physical to cloud.
  • Manage infrastructure for a site with 20 million daily hits with over 160K unique daily visitors.    

 

  • Created the process to automated the creation of 250 Cloudfront distributions in AWS for different affiliates.
  • Automate the building and maintaining of Linux and Windows streaming servers in physical and cloud locations with over 120+ servers.
  • Manage Bind DNS servers that host over 3500+ domains, while also utilizing a migration to AWS Route53.
  • Manage automation of backups for physical and virtual network equipment.
  • Configure and maintain Cisco ASA and PFsense firewall configurations.  Managed VPN clients for site to site connectivity with remote locations and cloud infrastructure.
  • Created and manage the VMware ESXi cluster for physical locations.
  • Multiple site Nagios configurations for physical and cloud infrastructure.
  • Support 20+ Developers for internal and public projects.  
  • Install, configure, and maintain load balancing for cloud and physical server farms.
  • Manage EMC CLARiiON and Isilon storage for system upgrades. Responsible for presenting storage space for ongoing projects.  
  • Manage routers, switches, and wireless for all subnet connectivity.

 

 

National A-1 Advertising, Philadelphia, PA                                January 2006 – September 2007

Help Desk

  • Supported over 200 desktop/remote users most of which are web and application developers.
  • Answered all incoming mail and phone requests for support.
  • Created the help desk website, this is a primary tool in the training of new technicians. Also created the Norton ghost server which was used to backup critical workstations.
  • Was the lead technician for all corporate executives, anti-virus, and Quick Books issues.

 

Wyeth Pharmaceuticals, Malvern, PA                                          February 2005 – December 2005

Help Desk Tier 2

  • Supported field sales division, which consisted of 6000 drug representatives.
  • Exhibited the highest – first call resolution rate out of multiple analysts, and was able to handle 50-60 break/fix calls in an 8 hour period.
  • Answered a high volume of tier 1 calls for multiple problems:
    • SAP related systems
    • VPN Software
    • Remote Connectivity
    • Aspen Training Software
    • Desktop related break / fix issues.

 

Thomas Jefferson University, Philadelphia, PA                                 March 2001- November 2004

Client Solutions Analyst Tier 2

 

  • Provided desktop support for over 5000 end users.

  • Started as an intern on a network migration project, and advanced to client solutions analyst, working with desktop support for university employees.

  • Established and upgraded systems, by planning and implementing desktop rollout projects; installed hardware and software.

  • Responsible for handling all problems concerning issues with the student wireless system. This entailed answering questions and configuring the computers for over 1000 students.

Skills

Operating Systems: Linux, UNIX, Windows, Windows 2003-2012 Server.

Cloud Infrastructure: Amazon Web Services, Digital Ocean Droplets, Google Compute Engine

Programming and Automation: Ansible, Puppet, Shell scripting, Python and Powershell  

Applications: Apache, NGinX, Nagios, IIS, MS Active Directory, SQL, Visio, IMAIL Server, VMware ESXi, VMware Server, Git, Gitlab, Veeam, mail servers, file servers

Networking: LAN/WAN, VPN,  TCP/IP, Ethernet, DHCP, VLANs, OSPF, EIGRP, SSH, DNS, fiber optics, wireless, Cisco, load balancers.

Hardware: Servers, Cisco ASA firewalls, routers, L3 switching, Cisco ACE Load Balancers, ISILON, EMC Clariion

References

Available upon request.

Certification

CCNA – Cisco Certified Network Associate

CCNA – Security

CCNP – Cisco Certified Professional – Route & Switch (Working Toward)